Privacy Policy

Haldon Mills is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

What We Collect

We collect personal information including your name, email address, shipping address, phone number, and payment information when you place an order or contact us.

How We Use Your Information

Processing and fulfilling your orders
Communicating with you about your order status
Sending marketing communications (you may opt out at any time)
Improving our store and customer experience
Complying with legal obligations

Third Parties We Share Data With

To operate our store, we share your data with the following trusted third parties:

Shopify — our e-commerce platform
Zendrop — our fulfilment partner, who receives your name and shipping address to dispatch your order
Route — shipping protection provider, if you opt in at checkout
Afterpay — buy-now-pay-later payment provider
Google — advertising and analytics
Gorgias — customer service platform

Cookies

Our store uses cookies to maintain your session, remember your cart, and measure traffic via Google Analytics. You may disable cookies in your browser settings, though this may affect store functionality.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are retained for 7 years for tax compliance.

Your Rights

You have the right to access, correct, or request deletion of your personal information. To exercise these rights, contact us at support@haldonmills.com.au.