Refund policy

Returns & Refund Policy — Haldon Mills

At Haldon Mills, we want you to shop with confidence. If something isn't right, we're here to help.

30-Day Return Window

You have 30 days from the date of delivery to return an eligible item for a refund or exchange.

To be eligible for a return, your item must be:

  • Unworn, unwashed, and unused
  • In its original condition with tags attached
  • In the original packaging where possible
  • Accompanied by proof of purchase (order number or receipt)

Return shipping is the customer's responsibility unless the return is due to our error (see "Wrong or Damaged Items" below). We recommend using a tracked shipping service, as we cannot issue a refund for items lost in transit back to us.

How to Start a Return

  1. Contact us at support@haldonmills.com with your order number and the item(s) you'd like to return.
  2. We'll confirm eligibility and provide you with our returns address.
  3. Pack the item securely and post it back to us at your own cost.
  4. Once received and inspected, we'll process your refund within 3-5 business days to your original payment method.

Wrong or Damaged Items — 30-Day Guarantee

If you receive an item that is incorrect, faulty, or damaged, we will make it right at no cost to you.

This includes:

  • The wrong item, size or colour was sent
  • The item arrived damaged or with a manufacturing fault
  • The item is missing parts or components described at purchase

What we'll do:

  • We'll cover the cost of return shipping (we'll email you a prepaid label or reimburse reasonable postage)
  • You'll receive a full refund or a free replacement, whichever you prefer

To claim under this guarantee, contact us within 30 days of delivery at support@haldonmills.com with:

  • Your order number
  • Photos of the item (and packaging, if damaged in transit)
  • A brief description of the issue

Refunds

Once your return is received and inspected, we'll notify you by email. If approved, your refund will be issued automatically to your original payment method within 3-5 business days. Please note your bank or card provider may take additional time to process and post the refund.

Non-Returnable Items

The following items cannot be returned unless faulty or damaged:

  • [Underwear/intimates, if applicable]
  • Items marked as Final Sale
  • Gift cards

Late or Missing Refunds

If you haven't received a refund within the timeframe above, first check your bank account again, then contact your card provider — processing times can vary. If you've done this and still haven't received your refund, contact us at support@haldonmills.com.

Contact Us

Questions about a return or refund? Reach out to our support team at support@haldonmills.com and we'll respond within 24 hours on business days.

This policy applies to purchases made on haldonmills.com. It does not affect your statutory rights under the Australian Consumer Law, including your rights regarding goods that are faulty, not fit for purpose, or not as described.