FAQ

ORDERS & PAYMENTS

How do I place an order?
Browse our collections, select your size and colour, and click Add to Cart. When you're ready, proceed to checkout and follow the prompts to complete your purchase. We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Afterpay.

Can I modify or cancel my order after placing it?
We begin processing orders immediately after payment is confirmed. If you need to modify or cancel your order please contact us at support@haldonmills.com.au as soon as possible. We will do our best to accommodate changes but cannot guarantee modifications once an order has entered fulfilment.

Is it safe to enter my payment details on your site?
Yes. Haldon Mills uses SSL encryption across the entire site and all payments are processed through Shopify's secure payment gateway. We never store your card details. Look for the padlock icon in your browser address bar to confirm your connection is secure.

Will I receive an order confirmation?
Yes. A confirmation email will be sent to the email address provided at checkout immediately after your order is placed. Please check your spam or junk folder if you do not receive it within a few minutes.

Do you offer Afterpay?
Yes. Afterpay is available at checkout on all orders. Split your purchase into four interest-free fortnightly payments automatically.

SHIPPING & DELIVERY

How much does shipping cost?
Nothing. Shipping is completely free on all orders Australia-wide with no minimum order value required.

How long does shipping take?
All orders are dispatched within 1–3 business days of payment confirmation. Delivery timeframes vary by location and carrier but typically range between 5–15 business days from dispatch. You will receive a tracking number via email once your order has been dispatched. Tracking can be monitored via our Track Your Order page at any time. Delivery timeframes are estimates and may vary due to carrier volumes, public holidays, or remote location logistics.

How do I track my order?
Once your order is dispatched you will receive an email containing your tracking number. You can track your order at any time via our Track Your Order page or by contacting us at support@haldonmills.com.au with your order number.

Do you ship to PO boxes or rural addresses?
Yes. We ship to all addresses across Australia including PO boxes, regional, and rural locations. Delivery to remote areas may take slightly longer than metropolitan estimates.

What if my order is delayed?
If your tracking has not updated for an extended period or your order appears to be delayed, please contact us at support@haldonmills.com.au with your order number. We will investigate with the carrier and keep you updated throughout the process.

What if my order is lost or damaged in transit?
If your order is lost or arrives damaged please contact us immediately at support@haldonmills.com.au with your order number and photos where applicable. We will work to resolve the situation as quickly as possible. We also offer Route Package Protection at checkout which covers loss, theft, and damage — we strongly recommend opting in.

RETURNS & REFUNDS

What is your return policy?
We accept change of mind returns within 30 days of your confirmed delivery date. Items must be unworn, unwashed, and in original condition with all tags attached. Return shipping is at the customer's expense. Full details are available on our Refund Policy page.

How do I initiate a return?
Email support@haldonmills.com.au with your order number, the item you wish to return, and your reason for returning. Our team will respond within 24 hours on business days with return instructions.

What are my refund options?
We offer two options for eligible change of mind returns: 100% store credit valid for 12 months, or an 85% cash refund to your original payment method (a 15% restocking and handling fee applies to cash refunds).

My item arrived faulty or incorrect — what do I do?
Contact us within 30 days of delivery at support@haldonmills.com.au with your order number and clear photos of the issue. You are not required to return the item. We will arrange a full replacement or full refund at no cost to you once the issue is verified.

Can I exchange my item for a different size?
We do not offer direct exchanges. We recommend returning your item under our change of mind policy and placing a new order for the correct size. If you select store credit it will be available immediately to place your new order.

What items cannot be returned?
Items that have been worn, washed, or altered, items returned without original tags, items returned after 30 days of delivery, and items marked as Final Sale at time of purchase are not eligible for return.

SIZING & FIT

How do I find my size?
Every product page on haldonmills.com includes a detailed size guide with centimetre measurements for chest, waist, and hips across all available sizes. We recommend measuring yourself and comparing against the guide before ordering.

Do your clothes run true to size?
Our garments are cut with a slim European fit and tend to run smaller than standard Australian sizing. We recommend sizing up one size from your usual Australian size. If you are between sizes always size up. If you are unsure contact us before ordering and we will advise.

What if I ordered the wrong size?
Sizing-related returns are accepted under our standard change of mind policy within 30 days of delivery, provided the item is unworn and in original condition with tags attached. Please consult our size guide before ordering to avoid this — we publish detailed measurements on every product page.

PRODUCTS

Are your products good quality?
We carefully select every product in the Haldon Mills range based on quality, fit, and design. All items are reviewed before being listed and we only work with suppliers who meet our standards. If you are ever unsatisfied with the quality of a product please contact us and we will make it right.

How do I care for my garments?
Care instructions are included on the garment label. As a general guide, we recommend cold machine wash or hand wash for most items and avoid tumble drying where possible to preserve shape and fabric quality. Do not bleach.

Will you be restocking sold out items?
We regularly refresh our catalogue with new arrivals. If a specific item is sold out sign up to our email list to be notified of restocks and new arrivals.

CONTACT & SUPPORT

How do I contact customer support?
Email us at support@haldonmills.com.au. Our team is available Monday–Friday 9:00 AM – 5:00 PM AEST and responds to all enquiries within 24 hours on business days.

Where is Haldon Mills based?
Haldon Mills is an Australian owned and operated brand based in Melbourne, Victoria.