Returns & Refunds Policy

At Haldon Mills we stand behind every product we sell. We want you to feel confident shopping with us.

What We Accept Returns For

We accept returns on items that are:

Faulty or damaged in transit
Incorrect (wrong item sent)
Significantly not as described

We do not accept change of mind returns or sizing returns. Please consult the size guide on every product page before ordering — our garments run slim with a European cut and we recommend sizing up.

How to Initiate a Return

Contact us within 30 days of your confirmed delivery date at support@haldonmills.com.au with your order number and clear photographs of the fault or damage. You are not required to return the item — we resolve all claims on the basis of photo evidence.

Resolution

Upon verification we will offer you a full replacement at no charge or a full refund to your original payment method. Refunds are processed within 5–7 business days of approval.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.