Shipping Policy
SHIPPING POLICY
Free Standard Shipping
Haldon Mills is proud to offer free standard shipping on every order placed Australia-wide. There is no minimum order value and no hidden fees at checkout. The price you see is the price you pay — delivery included.
Order Processing
Once payment is confirmed your order enters our fulfilment queue immediately. Orders are processed and dispatched within 1–3 business days. You will receive an email confirmation with your tracking number as soon as your order leaves our warehouse. Orders placed over weekends or on Australian public holidays will be processed on the next available business day.
Delivery
We ship to all addresses across Australia including metropolitan, regional, and rural locations. Once dispatched, delivery timeframes vary depending on your location and carrier scheduling. We work with trusted shipping carriers to get your order to you as efficiently as possible. Tracking updates will be available via the link provided in your dispatch confirmation email, or through our Track Your Order page at any time.
Delivery timeframes are estimates and may be affected by factors outside our control including carrier volumes, public holidays, extreme weather events, or remote location logistics. We appreciate your understanding and will always work proactively to resolve any delivery issues on your behalf.
Order Tracking
Every Haldon Mills order includes tracking. Once dispatched you will receive your tracking number via email. You can monitor your delivery status at any time via our Track Your Order page or by contacting our team at support@haldonmills.com.au.
Route Package Protection
For added peace of mind, Route Package Protection is available at checkout for approximately 1.5% of your order value. Route covers your order against loss, theft, and damage in transit. In the event of an issue, claims can be filed directly at claims.route.com. We strongly recommend opting in — especially for higher value orders.
Incorrect Address
Please ensure your shipping address is entered correctly at checkout. Haldon Mills is not responsible for orders delivered to an incorrectly provided address. If you notice an error in your address after placing an order, contact us immediately at support@haldonmills.com.au and we will do our best to redirect your order before dispatch. We cannot guarantee address changes once an order has been dispatched.
Missing or Delayed Orders
If your tracking has not updated for an extended period or your order appears lost in transit, please contact us at support@haldonmills.com.au with your order number. We will investigate with the carrier on your behalf and work to resolve the situation as quickly as possible.
Contact
For all shipping queries contact support@haldonmills.com.au. Our team is available Monday–Friday 9:00 AM – 5:00 PM AEST and responds within 24 hours on business days.